📜 Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and PropertyVision AI ("Company," "we," "us," or "our") regarding your use of the PropertyVision AI platform and services (collectively, the "Services").

1.1 Agreement to Terms

By accessing, browsing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1.2 Modifications

We reserve the right to modify these Terms at any time. We will notify you of material changes through:

• Email notification to your registered email address
• Prominent notice on the platform
• In-app notification

Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms.

1.3 Additional Terms

Some Services may be subject to additional terms and conditions, which will be presented to you when you access those Services.

2. Service Description

PropertyVision AI provides a comprehensive real estate platform that includes:

2.1 Core Features

• Property Search: Advanced search with filters, geolocation, and saved searches
• AI Property Analysis: Image analysis, condition assessment, and automated reporting
• Portfolio Management: Property tracking, analytics, and performance metrics
• Document Management: Secure storage and organization of property documents
• Messaging System: Communication between agents and clients
• Scheduling: Property viewing appointments and calendar management

2.2 User Types

• Agents: Real estate professionals with listing creation and client management tools
• Clients: Property buyers and renters with search and communication features

2.3 Service Availability

We strive to provide continuous service availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any aspect of the Services at any time without prior notice.

3. Eligibility

3.1 Age Requirements

• You must be at least 18 years old to use our Services
• If you are between 13 and 18, you may only use the Services with parental consent
• Users under 13 are prohibited from using the Services

3.2 Legal Capacity

By using our Services, you represent and warrant that:

• You have the legal capacity to enter into binding contracts
• You are not prohibited from using the Services under applicable law
• Your use complies with all applicable local, state, and federal laws

3.3 Professional Requirements (Agents)

Real estate agents must:

• Hold valid real estate licenses in applicable jurisdictions
• Comply with all professional regulations and codes of conduct
• Provide accurate licensing information
• Maintain professional liability insurance as required by law

4. User Accounts

4.1 Account Creation

To access certain features, you must create an account by providing:

• Accurate and complete registration information
• Valid email address
• Secure password
• Professional credentials (for agents)

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of unauthorized access
• Using strong passwords and enabling two-factor authentication

4.3 Account Accuracy

You agree to:

• Provide true, accurate, current, and complete information
• Maintain and promptly update your account information
• Not impersonate any person or entity
• Not use false identities or provide misleading information

4.4 Account Termination

We may suspend or terminate your account if:

• You violate these Terms
• You engage in fraudulent or illegal activities
• Your account is inactive for an extended period
• We are required to do so by law

5. Acceptable Use Policy

5.1 Permitted Uses

You may use our Services for lawful purposes related to:

• Searching for properties
• Managing real estate transactions
• Professional real estate activities
• Personal property research

5.2 Prohibited Activities

You agree NOT to:

Content-Related Prohibitions

• Post false, misleading, or fraudulent property listings
• Upload malicious files, viruses, or harmful code
• Share illegal, defamatory, or offensive content
• Violate intellectual property rights
• Post discriminatory housing content

Technical Prohibitions

• Attempt to gain unauthorized access to our systems
• Reverse engineer, decompile, or disassemble the platform
• Use automated tools (bots, scrapers) without permission
• Interfere with or disrupt the Services
• Bypass security measures or access restrictions

Business Conduct Prohibitions

• Use the Services for unauthorized commercial purposes
• Engage in spam or unsolicited advertising
• Harvest or collect user information
• Compete with or replicate our Services
• Resell or redistribute our Services

5.3 Fair Housing Compliance

All users must comply with fair housing laws, including:

• Fair Housing Act (United States)
• Equal Credit Opportunity Act
• Americans with Disabilities Act
• State and local anti-discrimination laws

Discriminatory content based on race, color, religion, sex, handicap, familial status, or national origin is strictly prohibited.

6. User Content

6.1 Your Content

You retain ownership of content you submit ("User Content"), including:

• Property listings and descriptions
• Photos and images
• Messages and communications
• Documents and files
• Reviews and ratings

6.2 License to Use Your Content

By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to:

• Use, reproduce, and distribute your content on the platform
• Modify and adapt content for technical requirements
• Display content to other users as intended by the Services
• Use content for marketing and promotional purposes (with attribution)

6.3 Content Representations

You represent and warrant that your User Content:

• Is accurate and not misleading
• Does not violate any laws or third-party rights
• Does not contain viruses or malicious code
• Complies with these Terms and our policies

6.4 Content Moderation

We reserve the right to:

• Review and moderate User Content
• Remove content that violates these Terms
• Refuse to publish or distribute any content
• Take action against accounts that violate policies

6.5 Property Listing Accuracy

Agents must ensure that property listings:

• Contain accurate and up-to-date information
• Include truthful pricing and availability
• Comply with MLS rules and regulations
• Do not misrepresent property features or conditions

7. Intellectual Property

7.1 Our Property

The Services, including all content, features, and functionality, are owned by PropertyVision AI and protected by:

• Copyright laws
• Trademark laws
• Patent rights
• Trade secret protections
• Other intellectual property laws

7.2 Trademarks

PropertyVision AI, our logo, and related marks are trademarks. You may not use these marks without our prior written permission.

7.3 Restrictions

You may not:

• Copy or reproduce the platform's design or functionality
• Create derivative works based on our Services
• Remove copyright or proprietary notices
• Use our intellectual property for commercial purposes

7.4 Feedback

If you provide feedback or suggestions about our Services, we may use them without obligation or compensation to you.

7.5 DMCA Compliance

We respect intellectual property rights. If you believe content infringes your copyright, contact us at support@appworkslab.com with:

• Description of the copyrighted work
• Location of the infringing material
• Your contact information
• Statement of good faith belief
• Statement of accuracy under penalty of perjury
• Physical or electronic signature

8. AI Services

8.1 AI Analysis

Our AI-powered features use Google Gemini technology to:

• Analyze property images
• Generate property descriptions
• Assess property conditions
• Provide market insights

8.2 AI Limitations

8.3 AI Content Ownership

Content generated by AI features:

• Is provided to you for your use on the platform
• May be similar to content generated for other users
• Should be reviewed and edited before publication
• Remains subject to your responsibility for accuracy

8.4 Data Processing

Images submitted for AI analysis may be:

• Processed by Google Gemini services
• Used to improve AI accuracy (anonymized)
• Stored according to our Privacy Policy

9. Third-Party Services

9.1 Third-Party Integrations

Our platform may integrate with third-party services:

• Google OAuth (authentication)
• Replit Auth (authentication)
• Google Cloud Storage (file storage)
• External property APIs (Zillow, Redfin, Trulia)
• Payment processors (future feature)

9.2 Third-Party Terms

Your use of third-party services is subject to their respective terms and policies. We are not responsible for third-party services.

9.3 External Links

Our Services may contain links to external websites. We do not endorse or control these websites and are not responsible for their content or practices.

10. Fees and Payments

10.1 Free Services

Currently, PropertyVision AI offers services free of charge. We reserve the right to introduce fees for certain features in the future.

10.2 Future Paid Features

If we introduce paid features:

• We will provide 30 days notice before charging
• Pricing will be clearly displayed
• You may choose not to use paid features
• Refund policies will be specified at that time

10.3 Taxes

You are responsible for all applicable taxes related to your use of paid features.

11. Disclaimers

11.1 Service "As Is"

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or reliability of information
• Uninterrupted or error-free operation

11.2 Property Information

We do not guarantee:

• Accuracy of property listings
• Availability of listed properties
• Current pricing information
• Completeness of property details

Always verify property information with the listing agent or seller.

11.3 Professional Advice

PropertyVision AI does not provide:

• Legal advice
• Financial advice
• Real estate brokerage services
• Professional property inspections

Consult licensed professionals for advice specific to your situation.

11.4 AI Disclaimer

AI-generated content may contain errors or inaccuracies. You are responsible for verifying all AI-generated information before use.

12. Limitation of Liability

12.1 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROPERTYVISION AI SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Property damage or personal injury
• Damages resulting from user errors or negligence
• Third-party actions or content

12.2 Maximum Liability

Our total liability shall not exceed the greater of:

• $100 USD, or
• The amount you paid us in the 12 months before the claim

12.3 State Law

Some jurisdictions do not allow limitation of certain warranties or damages. In such cases, some limitations may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless PropertyVision AI, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any law or third-party rights
• Your User Content
• Your negligence or willful misconduct

We reserve the right to assume exclusive defense of any claim, in which case you will cooperate with us.

14. Termination

14.1 Termination by You

You may terminate your account at any time by:

• Using the account deletion feature in settings
• Contacting us at support@appworkslab.com

14.2 Termination by Us

We may suspend or terminate your account:

• For violation of these Terms
• For fraudulent or illegal activity
• For extended inactivity
• At our discretion with or without notice

14.3 Effect of Termination

Upon termination:

• Your right to use the Services immediately ceases
• Your data may be deleted according to our retention policies
• Sections that should survive termination will remain in effect
• You may request data export before termination

14.4 Survival

The following sections survive termination: Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and General Provisions.

15. Dispute Resolution

15.1 Informal Resolution

Before filing a claim, you agree to contact us at support@appworkslab.com to attempt informal resolution. We will respond within 30 days.

15.2 Arbitration Agreement

Any dispute arising from these Terms or the Services shall be resolved through binding arbitration, except:

• Small claims court actions
• Intellectual property disputes
• Injunctive relief requests

15.3 Arbitration Rules

• Governed by the Federal Arbitration Act
• Administered by the American Arbitration Association (AAA)
• One arbitrator selected per AAA rules
• Location: Your location or via video conference
• Costs: We pay AAA fees; parties bear own attorney fees

15.4 Class Action Waiver

You agree that disputes will be resolved individually, not as class actions, consolidated actions, or representative actions.

15.5 Opt-Out

You may opt-out of arbitration within 30 days of accepting these Terms by emailing support@appworkslab.com with "Arbitration Opt-Out" in the subject line.

15.6 Governing Law

These Terms are governed by the laws of the State of [Your State], without regard to conflict of law principles.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and PropertyVision AI.

16.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

16.4 Assignment

You may not assign or transfer these Terms. We may assign our rights and obligations without restriction.

16.5 Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or internet disruptions.

16.6 Electronic Communications

By using our Services, you consent to receive electronic communications from us. These communications satisfy any legal requirement for written notice.

16.7 Notices

Legal notices should be sent to:

Email: support@appworkslab.com
Subject Line: Legal Notice - Terms of Service

17. Contact Information

Report Violations

To report Terms violations or abuse:

Email: support@appworkslab.com

Subject Line: Terms Violation Report

Legal Department

For legal matters:

Email: support@appworkslab.com

Subject Line: Legal Department - [Matter Type]